Returns & Exchanges

Please note that we do not accept returns of original pieces, bespoke or one of a kind items.

Returns will be accepted only on non bespoke or non one of a kind items, provided they are returned in perfect sealed condition, and at the return cost of the customer.

If you feel you need to return an item, or would like to exchange it for another item, please email hello@heidisturgess.com to discuss the next steps. Return requests must be completed within 14 days.

We package all our products very well and in such a way that we try to avoid damage in transit. In the unusual event that your item might arrive damaged, please contact us immediately to discuss the next steps on hello@heidisturgess.com